So when I gave that letter to my apartment company, I asked the woman at the front desk to give it to *name* whom my building manager told me was in charge of rent. Apparently, *name* wasn't in charge of rent. AND THEY DIDN'T FUCKING GIVE THE LETTER TO THE PERSON WHO WAS ACTUALLY IN CHARGE OF RENT WHEN THEY FOUND OUT THE LETTER WAS ABOUT RENT. I didn't address it to *name* specifically, I addressed it to the company. You'd think decent human beings would pass it on to the colleague it should go to, but NOPE. They'd rather screw over their customers. Now there's only two days (once the date rolls over) before I'm supposed to have the lease renewal agreement turned in, but I'm exactly in the same spot I was a week ago despite writing a letter, asking my building manager who to give it to, and dropping it off at the main office. Fucking manager got the person wrong, and nobody bothered to fix the mistake so it's been a complete waste of time. Gotta phone the right person in the morning. I really didn't want to use a phone since I know I'm not gonna be able to control my voice/emotions when doing so, hence why I wrote a letter in the first place. At least now I have a good justification for being mad, as if the rent hike wasn't enough. Fuck.
EDIT 1: Welp, they dodged my phone call. Now I won't be able to do much until tomorrow since I have to go to work now. This is really going south.
EDIT 2: I got out of work early so I could come home and try to deal with this; there was no reply to my message from this morning. Called again, and of course nobody's picking up so I left another message saying how urgent this is. The phone doesn't even ring when I call that number - it just immediately goes to messaging without ringing even once. What the fuck? I gave up 4 hours of work for this. Nothing.
I have tomorrow off, so I'll try calling again first thing in the morning. If that doesn't do anything, then I'll talk to the building manager again, explain how she fucked up, and have her get me in contact with the right person. If that doesn't pan out, then I'll just print off another copy of the letter and bring it up to the main building AGAIN, and make damn sure it gets where it needs to go, even if I have to stay and hand it over in person. Fuck this stupid company. If I lose my home, I'm avoiding this group as much as possible when looking for a new one.